Coaching Program

How do I create a Coaching Program?

What types of agenda items can be incorporated in Coaching Programs?

What email notifications are associated with Coaching Programs?

 

Create a Program

1. Click the Quick Actions button, Coach and Develop > Program, or the left navigation, Coaching > Manage > Programs.

 

2. Select between a Single Program and a Managed Program.

The steps below will cover Single Program creation. Click here for a walk through of Managed Program creation.

If you accessed Coaching through the left navigation, via the Coaching > Manage > Programs tab, click the + Program button to create a new program.

 

3. Complete the Create Program Form.

Details

Start with Template

Template is only visible for single programs. If a coaching program template has been made available to you, it can be selected in this dropdown menu.

Program Name

Required. We recommend names that incorporate the target contributors, topic of focus and frequency of check in.

Examples:

• SDR Daily Update
• AE Weekly Update
• AE Monthly Pipeline Review
• Employee Quarterly Performance Review

Description

Required. Simply describe the purpose of the Coaching Program

Objective

Optional. If your Program has a specific purpose (and typically, an explicit start and end date) we recommend defining on objective.

 

Recurrence

When does the program start?

Select when the Program's agenda should be made available to users by selecting a Start Date, Start Time and Time Zone. 

The Date, Start Time and Time Zone are used to control when participants of the Program can access the agenda.

How often does it repeat?

Use the drop downs to select how often sessions of the Program should occur.

Common recurrence schedules are:

• Daily (Every 1 Day)
• Weekly (Every 1 Week)
• Bi-Weekly (Every 2 Weeks)
• Quarterly (Every 3 Months)

Pro Tip: Want to schedule your Program to run on relative dates, for example the first Monday or the last Friday of the month? Set Repeat to "Month" and then select one of the options available. 

 

When is each check-in due?

How many days should each employee be given to complete each check-in?

The default selection is "Before the Next Scheduled Check-in". So if the program is a month long, it will, by default, be due on the final day of the month. This setting can be changed to # of days, allowing a check-in to be due on the 5th day of the month for example.

When does the program end?

Will this Coaching Program ever end? If so, select a date or number of occurrences to end after.

If a date is selected, no new Coaching sessions will be created after the respective date.

If a number of occurrences is selected, the Coaching Program will occur for that many iterations before stopping.

Program check-in dates

Based on the recurrence options selected, the dates your program check-in will be generated will display. Verify the expected cadence matches the schedule presented.

 

Participants

If you have permission to create Coaching Programs for any Manager, first select the respective Manager's Name from the dropdown who the Program is being created for then continue by selecting participants.

If you only have permission to create Coaching Programs for your self, you will begin by selecting participants.

Select Participants

Select All

Enrolls all users who are managed by the respective Manager via Groups or a User's individual profile settings.

↳ Example of the Manager field in User Settings.

Special Note if you manage another Manager - If you are listed as a Manager's Manager within their User Settings, any employees that roll up to them will also be considered your subordinate users.

 

Select Specific Participants

Selectors for Adding Groups and Adding Employees will appear.

 

Add Group

Click the Add Group button.

Select the appropriate Group(s) that need to be enrolled in the Coaching Program. All users within the selected Group(s) will be enrolled in the Coaching Program. The specific Group Members can be seen by clicking on the number in line with the Group's name. 

When a Group is added to a Coaching Program, the participant list, those enrolled in the Program, will update accordingly as users are added and removed from the Group.

Click Save Selected Groups.

 

Add Employee

Click the Add Employee button.

Select the appropriate User(s) that need to be enrolled in the Coaching Program.

Filter options include any Group Types that have one of more Groups that are managed by the respective manager.

Selecting multiple Groups from the same Group Type will offer "Or" filter logic, ex. I want to enroll all users I manage that are members of the "Account Executives" OR "Sr. Account Executives" Role Group Type.

Selecting multiple Groups from different Group Types will offer "And" filter logic. In the example above, Amy is in the New Hire role AND the Atlanta location. While Amber is a New Hire, she in the New York location so she’s filtered out with the AND Atlanta location filtering.

Click Save Selected Employees.

 

 

Agenda

Create the Programs's agenda by compiling agenda items.

Agenda items can be optional or required, but at least 1 agenda item must be required (not optional) in order to save.

Learn more about all the available agenda item options here.

Item Type	Item Description	Employee View of Agenda Item
Question	A question for the employee to answer. If you're feeling stuck, we've compiled a Question Library to help get some ideas flowing.  Want to see how others Coach? Check out our plug-and-play Coaching Templates. Pro Tip: Want to rotate weekly questions? Build multiple coaching programs on alternating cadences to keep things fresh.
Metric Snapshot	Available if the "Coaching: Metric Snapshot Item" feature has been enabled. A question for the employee to answer that is built upon a preselected metric & time frame. Automatically embed and review employee performance metrics directly in check-ins. Pre-select a Metric, Time Frame, and supporting question to review during each coaching session.
Content Block	Rich text editor that can provide additional information or context to a coaching agenda. No action for the user to take.
Poll	A question that is answered by the employee on a 1-5 point scale. Example: On a scale from 1-5 (1=low & 5= high) what's your level of confidence in your product knowledge?
Embed URL	Iframe a 3rd party website directly into the coaching agenda. No action for the user to take. Be aware that not all platforms allow 3rd party embedding. If you are embedding a Google Sheets URL, we recommend embedding a URL generated through the  "Publish to web" share option rather than "Share with others". Learn more here.
Checkboxes	A list of options for the employee to select, choosing all that apply. An "Other" option is available as well. Example: Which products would you like additional training on? Choose all that apply.
Multiple Choice	A list of options for the employees to select, choosing only one. An "Other" option is available as well. Great fit for True/False or Yes/No type questions. Example: Have you completed your monthly review? Yes or No.
Gong Calls	Available if the Gong integration is enabled and authorized. Employees attach one or more of their Gong calls when the check-in opens. Example: Select two calls to review with their supporting feedback.	In this example the Employee attached calls and the manager left comments.

 

 

Custom Tabs

Does your team reference a learning management system, dialer service, or another platform for coaching? If so, you can add a custom tab to view that information, alongside your Ambition data, directly within a coaching check-in.

To set up a custom tab within your coaching check-ins, reach out to the Ambition Support Team, gethelp@ambition.com.

The Support Team will need the following information:

1. Does the website support 3rd party embedding (iFraming)?
2. What is the url that should be shown?
3. What would you like to name the tab?

Important Notes:

• Not all platforms allow 3rd party embedding.
• We currently have customers using the following platforms in a custom coaching tab:

→ Microsoft PowerBI

→ Google Sheets

→ Chorus.ai

• The custom tab will be visible across all check-ins within the organization.

 

 

Attribution Metrics (optional)

Define up to ten Metrics that you would like tracked/correlated for the duration of the Program.

Similar to defining an objective, if your Program has a specific purpose (and typically, an explicit start and end date) we recommend establishing attribution Metrics.

For example, if you're running an eight week Program around setting great appointments you can define "Appointments Held" and "Appointments Set" as your attribution metrics to determine the Program's effectiveness over time, per-person.

If you're running a standard, weekly check-in, it probably does not make sense to set attribution.

Note: Attribution Metrics cannot be changed once the Program is saved.

 

 

Rating Categories (optional)

Don't see the Rating Categories option?If your package supports Rating Categories, the feature can be enabled by any user with Admin permissions. Left navigation > Administration > Features. Within the Manage Features interface, click on the Features tab. Locate the Coaching: Check-in Ratings feature, and toggle "On".

Select rating categories you wish to track and correlate with your new Program.

Rating Categories can be added or removed after the Program's creation.

Note: If more than one rating is present, Ambition will take an average of the submitted ratings. This average can be helpful when searching for specific check-ins, as it's a filter in the manage check-in page and exportable in the coaching reports.

If you'd like to add additional rating categories, learn more about creating categories here.

 

 

 

Co-Coaches (optional)

Don't see the Co-Coaches option? If your package supports Co-Coaches, the feature can be enabled by any user with Admin permissions. Left navigation > Administration > Features. Within the Manage Features interface, click on the Features tab. Locate the Coaching: Co-Coaches feature, and toggle "On".

Select User(s) to assist the Program's creator with managing the Coaching Program. You can add as many Co-Coaches as required. A user cannot be both a participant and co-coach of the same program.

Learn more about Co-Coaches here.

 

 

Finish and Save

4. Click the Create Program button to save and create your Coaching Program.

Employees will be notified via an email upon creation with Coaching Program details. Additionally, employees will receive emails per recurrence at the day and time you've chosen.