Interact with Coaching Sessions and Check Ins
New Coaching Sessions (and subsequently, each employee's Check-In) will be generated based on a Program's cadence.
The Manager, Contributor, and Ambition Admin can see the shared Coaching Sessions. While Admin will not directly interact, they can access the Coaching Check-ins as an "Observer" if they desire.
Check-ins can also exist on a one-off basis and be unrelated to Coaching Programs.
How do Managers Interact with Coaching?
Managers will be notified both in-product and via email when an employee's Check-In is ready for review and approval.
Navigate to Check-Ins within Ambition
As a manager, there are 3 ways to view your employee's check-ins.
- From your Managerial Dashboard, left navigation > Dashboard > Managerial Dashboard > Coaching tab (this is a rolled-up view for all employees)
- From your direct report's Dashboard > Coaching tab (this is an employee specific view)
- Left navigation > Coaching > Check-ins (here you can view all and filter)
You will then navigate to the Check-In where you'll will have the options to:
- review the answers
- remind the rep that answers are due
- notify the employee that additional context is needed
- provide a rating that is visible to both employee and manager
- excuse the check in if necessary
- optionally leave comments (notification email is sent)
- create a Coaching Note
- approve and mark the check in as complete
Requesting feedback typically corresponds with leaving comments where a manager will ask for additional clarification or details. The employee will be notified that the Check-In has been reviewed but has not been approved.
The employee will be notified that the Check-In has been reviewed but has not been approved.
Comments can also be left to help follow-up on agenda items and provide additional context or insight.
Upon clicking Mark Complete the employee will be notified that the Check-In has been reviewed and has been approved.
When a coaching session is closed out, each check-in has an optional rating (these ratings are scored on a 1-5 point scale). Ratings provide an outlet for managers to give feedback directly to their employees.
The default rating categories for check-ins are Preparedness, Engagement, and Coachability.
These rating categories are fully customizable. Click here to learn more.
Note: a rating must be left in every category before the rating is able to be saved.
A Check-In can be marked Excused as necessary; for example, when an employee is on vacation.
Reopen Expired Check Ins
If a check-in has expired (i.e. the due date passed before being completed by both parties) it can be reopened by the manager (owner) of that check-in. From the check-ins view or from the employee timeline view, clicking on the ⋮ icon will display the Reopen option. Here you can select the new agenda due date. This will extend the due date and email the employee that it has been reopened.
Extended Open Check Ins
If the employee needs more time to fill out their agenda, the manager can also extend the agenda due date by clicking on the ⋮ icon:
Search for Coaching Check Ins
1. Open the left navigation and click Coaching > Check-Ins.
2. To begin your search, click the Filters button.
Check-Ins can be filtered through the following methods:
Due Date: Newest - sorts the check-ins newest to oldest
Due Date: Oldest - sorts the check-ins oldest to newest
All: Show all records.
Open: Action is required either from the manager or employee before it's complete.
Due: Waiting for the employees response.
Pending: Waiting for review from the manager.
Complete: Completed by both parties.
Expired: Due date passed before being completed by both parties.
If Expired but stills needs to be completed, the check-in can be reopened by your manager.
Excused: Excused by the manager, for events like vacations.
Scheduled: This filter will only show upcoming one-off check-ins. Recurring program check-ins are made available just-in-time, and will be shown in the open filter.
Search for check-ins by their average rating. If there are multiple rating categories, this filter will show the average rating for each check-in. For example:
Preparedness = 5
Search for check ins by program name.
'View As' filter
As a manager, you may also have your own check ins that you are held accountable for.
You will have access to coaching check-ins that are applicable to your account as a User AND as a Manager.
- Managers will see all check ins that they host and, if applicable, any check ins that they are personally required to do with their corresponding supervisor.
- Employees will be shown a list of their personal check ins, listed by date and status.
With the View As filter, you can toggle between the following views:
All check-ins that you have visibility into, permission based. These may be check ins for direct reports and for yourself.
All check-in that you are required to complete, for your manager (if applicable).
All check-ins that your direct reports are required to complete.