Pick the right tool for your team's needs.

Coaching is made up of 3 key components that work together: Check-Ins, Action Plans, & Notes.

• Check-Ins bring Managers and Contributors together in more data-driven, prepared and effective 1:1 coaching sessions. These can either be hosted through one-off check-ins or through recurring programs, which are essentially recurring check-ins.
• Action Plans track outcomes of coaching sessions, monitoring qualitative and quantitative measures of contributor improvement.
• Shared & Private Notes allow managers to create shared notes with their employees or private notes for their own record keeping.
• Coaching History Timelines allow managers and employees to see their coaching history in one location. This includes open and historical check-ins, coaching notes, and completed action plans.

1. Check-Ins

A) One-Off Check-Ins

Managers can create one-off check-ins that are either scheduled or completed in line (live). Additionally, these one-off check-ins can be added to an employee's existing coaching program to ensure that they are tracked in the coaching utilization reports.

Optionally, teams can create one-off check-in templates that can be used to quickly build a check-in.

Check out: How do I create one-off Check-Ins?

B) Coaching Programs (Recurring Check-Ins)

Each Coaching Check-In is part of a Coaching Program. Those Programs are Manager or Theme based collections of recurring check-ins that share a common manager and participants.

For example:

• SDR Daily Update
• AE Weekly Update
• AE Monthly Pipeline Review
• Employee Quarterly Performance Review

Coaching Sessions

Each Coaching Session is generated for every Manager-to-Contributor relationship and repeated as desired in the Coaching Program. 

Contributors receive an email at a designated time with each week's coaching questions. They answer and submit those questions before their scheduled 1:1. This ensures that contributors come to coaching sessions prepared and ready to dive right into important topics.

Access to Current and Historical Performance within a Check In

From the metrics tab within a check-in, compare a user to a role or to a peer. Click Trend to see a line graph of their performance:

Within the metrics tab, clicking the bar graph icon will bring up a full screen version of an analytics graph, with line, stacked area, and column graph modes:

During a session, both Manager and Contributor have instant access to current KPIs, historical performance, goals, private notes and outstanding deliverables. 

After a Check-In, Managers can choose to rate or excuse and then close the Coaching Session which archives it for historical record. 

Check out: How do I create a Coaching Program?

2. Action Plans

Action Plans track outcomes of coaching sessions, monitoring qualitative and quantitative measures of contributor improvement.

Action plans can exist both within a coaching session for week-to-week assignment of deliverables, goals etc... OR they can exist outside of the Coaching Program cadence, tracking longer-term goals, initiatives or improvement projects. 

In an Action Plan you can add 5 types of deliverables:

• Question - Employee will be prompted to answer.
• Feedback - Employee will be prompted to acknowledge the manager's feedback.
• Poll - Simple 1-5 point scale.
• Goal -  Employee will be tasked with completing the existing or newly created goal.
• External URL - Employee will be prompted to mark complete. Next, the Manager is prompted to approve the completion of the external URL (ex: training certificate).

Check out: How do I create Action Plans?

3. Shared & Private Notes

Coaching notes can either be Shared or Private, and can include an attachment.

• Shared notes are visible to both the manager & the selected employee.
• Private notes are visible to the manager, not the employee.

All notes can be viewed at once within the manage coaching view.

Check out: How do I create Coaching Notes for my reps?

4. Coaching History Timelines

Every dashboard has a coaching tab. This tab is either hidden or shown, based on the user's permissions and management settings. From the user or managerial dashboard, click the Coaching tab:

From the coaching tab, a user and their manager can view:

• Open check-ins that are pending answers or review
• Historical check-ins and their agendas
• Shared coaching notes and their attachments
• Historical action plans and their agendas

Check out: Coaching Timelines