To make sure you feel comfortable navigating Ambition right away, here are a few helpful insights into these terms you'll see across Ambition.
An Accolade is an Organization defined achievement represented in Ambition. Accolades can be based on metric performance or can be manually granted by Managers or Users.
An Action Plan is an element of Ambition's Coaching Platform. Action Plans are created for individual employees and assigned a due date. Action Plans are a shared responsibility between the User and the creator.
A measurement of progress towards shorter-term, activity-oriented goals. Scoring is 0-100+ to correlate with familiar academic grading system.
Activity Score goals are defined on either a daily or weekly basis.
An individual in Ambition with Admin Permissions. Admin have access to all areas of Ambition including the ability to view and edit all content in Ambition. Access to Coaching data may be restricted depending on your organizational preferences.
Ambition offers a variety of options for accessing, visualizing, and deriving actionable insight from your data.
A user selected YouTube video that is viewable:
- On an Ambition TV when they've reached company-defined Workflow thresholds
- In the "Details" section of their Dashboard
- On in-product Leaderboards when they're in the Top 3
Employee Asks is a simple, performance-centric system where employees can make asks and managers can take action.
Employees & Managers can submit requests for the following topics:
- Competition: I would like a new competition for myself or for my team.
- Coaching: I need coaching (check-in, action plan, etc.)
- Edit/Fix: I need something fixed (incorrect group, scorecard, etc.)
- Goal: I need a goal (for this month or quarter)
- Idea: I have an idea for Ambition (TV Content, Accolade, etc.)
A Challenge is essentially a common "spiff" where you select a metric(s), choose competitors, determine a time frame, and go. Simple and great for driving specific behavior.
Framework composed of Check-ins, Action Plans, and Notes to help drive actionable, metric-driven conversations.
Ambition's gamification system is flexible, powerful, and effective at motivating employees within your organization. There are two competition frameworks available: Challenge and Fantasy.
A Dashboard is the one-page view of the Data, Goals, Competitions, Accolades, and Coaching for a specific User or Group.
Ambition's fantasy format is similar to "Fantasy Football" which is widely popular (75M players) within the United States. More involved but perfect for driving collaborative, long-term behavior.
Ambition offers a flexible, powerful Goal Management system that can be used both standalone or as part of the greater performance management system.
Your Organization structure that lives in Ambition. These are your levels of hierarchy that are useful for reporting, competitions, and filtering.
Examples: Team, Location, Division, Tenure, Office, Product Line
You won't add Users to a Group Type, instead you will create Groups within a given Group Type and then add Users to these Groups.
Groups are collections of Users representing the organization structure of your business.
Example: Account Executives, Business Development Reps, Customer Support.
An individual in Ambition with Manager Permissions. Manager Permissions are customizable to open access for creating, editing, and modifying areas such as Users, Competitions, and Data.
A Metric is a quantifiable measure that is used to track and assess the status of a specific process. In other words, a Metric is a measurable/countable action -- an Email Sent, a Lead Converted, a Deal Won, etc.
A measurement of progress towards longer-term, objective-oriented goals. Scoring is 0-100+ to correlate with familiar academic grading system.
Objective Score goals are defined on either a weekly, monthly, quarterly basis.
Ambition contains three system Permission Sets: Admin, Manager, and Employee. What you have access to in Ambition is solely built around the permissions your Organization has in place.
Admin cannot be changed and includes all available individual Permissions whereas Manager and Employee can both be customized to your organization's needs.
On a Dashboard, you will find a Scorecard. Scorecards generate two employee super-scores based off of your organization's specific short term Activities and long term Objectives. Scorecard Metrics and Benchmarks are most likely tied to your job function (Role).
A Day in Ambition is the full 24 hour day.
A Week in Ambition is Monday - Sunday.
A Month in Ambition is based on the Calendar months.
Quarters and Years are based on the Calendar year and not Fiscal.
Ambition offers a URL based TV solution where you can display Leaderboards, Competitions, Goals, videos, images, and even third-party embedded content. TV URLs can be used on actual TVs on your sales floor or viewed on personal devices while working at home!
An individual in Ambition. Most commonly used to reference an employee without Manager or Admin permissions.
Workflows are automated alerts based on a set of rules (if/then) that can be sent to Ambition TVs, Slack, Microsoft Teams, and email. Workflows can be configured to execute immediately when a record meets predetermined conditions, metric threshold is met or missed, or can execute based on specific date/time schedules.