Troubleshooting Anthems Not Playing on TVs
Upon a Trigger firing, you should see an Anthem, selected Youtube video, begin to play.
If you are seeing the "play" icon displaying across the video instead of the video beginning to play are normal, be sure to check out the Autoplay Settings for your respective browser.
Our Organization uses:
Google Chrome Browser
While Ambition is optimized for Chrome, an update to Chrome 66 on May 4, 2018 changed how Anthems play on Ambition TVs. If your Chrome browser is blocking Ambition, click here to learn more.
Interacting with the video in any way, easiest is clicking the Play icon seen, will tell your browser the respective video is safe to play.
Firefox 66 blocks all media with sound from playing automatically.
If you want a website to automatically play media, you must give it permission using the method below.
For additional context or autoplay options, please visit Firefox.
Safari allows you to determine which websites are safe for autoplaying videos.
Here are the directions for turning on Autoplay for your Safari browser.
Choose Safari > Settings for This Website.
You can also Control-click in the Smart Search field, then choose Settings for This Website.
Hold the pointer to the right of Auto-Play, then click the pop-up menu and choose an option:
Allow All Auto-Play: Lets videos on this website play automatically.
Stop Media with Sound: Blocks autoplay for videos that contain audio, but allows other videos to play.
Never Auto-Play: Blocks autoplay for all videos on this website.