Trigger Logs

Ambition's trigger log allows Manager & Admin users to view the notifications that were sent for each specific Trigger. This can be extremely helpful when troubleshooting Trigger configurations. If you missed a Trigger or if you're not certain that it was actually sent, the Trigger Logs will provide a full list showing what, where, and when each notification was sent.

Through the Trigger Logs, users can view historical notifications for each Trigger. This can be done by searching for an individual Trigger or by searching across all Triggers.

View Logs for an Individual Trigger

If you already know which trigger you're looking for, follow the directions below. If you're not sure which trigger, but know the slack channel, email, or TV name of where it was sent, jump down to the second section of this article.

1. Click the Quick Actions button, Analytics and Alerts > Trigger, or through the left navigation, Reporting > Triggers.

2. From the Trigger Management page, click on the filters to narrow down your search.

3. Once you find the trigger in question, click the  icon and click View Logs.

4. The Trigger Logs for the selected trigger will show the following information:

• Date Triggered: Ranked latest to oldest, this will show the last time the trigger's logic was met, and fired.
• Trigger: Name of the Trigger, designated in the trigger builder's form.
• Triggered By: Displays which target entity met the trigger's criteria. This can be any user, manager, team, role, group, or organization that were defined in the trigger's builder form.
• Mediums: This column will show where the notification went: email, slack, and/or TV. This is defined in the trigger's settings.
• View Notifications: Viewing the notifications will show the exact TV name, Slack channel, and email addresses that received the trigger notification.

5. To view the individual notifications for each medium, click View Notifications.

View Logs Across all Triggers

If you'd like to find a specific notification across all triggers, you can remove all filters in the Trigger Log page. Once all Trigger Logs are shown, you can narrow your search by:

• Triggered by Type
• Trigger By
• Medium (Slack channel name, TV name, or Email)

1. Click the Quick Actions button, Analytics and Alerts > Trigger, or through the left navigation, Reporting > Triggers.

2. From the Trigger Management page, click the  icon on the respective Trigger and click View Logs.

3. From the Trigger Logs page, remove the name of the pre-filtered trigger (from step 2).

This can be removed from the filter bar or from the filter menu, by clicking the "x" next to the trigger's name. Removing this will provide a full list of all trigger notifications.

4. Return to the filter bar to begin narrowing your results. Here you access the following filters: 

• Trigger: Search for a trigger by name. This is the filter we removed in step 3.
• Triggered by Type: Use this filter to find all notifications that were sent for a specific entity type; i.e. all triggers that were fired for teams. This applies to any group type built in your instance (roles, groups, teams, locations, or the whole organization).

• Triggered By: This will allow users to find a specific entity within the parameters set in the previous filter. For example, selecting Role in the previous filter will allow you to search for a role by name in the Triggered By filter: SDR, Account Executives, etc..

• Medium: This filter offers 3 options: TV, Slack, & Email. Selecting TV & Slack will allow users to find specific Slack channels and TV names. 
  • Selecting TV will provide a sub-filter: Search By Name.
  • Selecting Slack will provide a sub-filter: Search By Name.
  • Selecting Email will display all filtered triggers that were sent to email.

5. Once the trigger in question is found, you'll see the following information:

• Date Triggered: Ranked latest to oldest, this will show the last time the trigger's logic was met, and fired.
• Trigger: Name of the Trigger, designated in the trigger builder's form.
• Triggered By: Displays which target entity met the trigger's criteria. This can be any user, manager, team, role, group, or organization that were defined in the trigger's builder form.
• Mediums: This column will show where the notification went: email, slack, and/or TV. This is defined in the trigger's settings.
• View Notifications: Viewing the notifications will show the exact TV name, Slack channel, and email addresses that received the trigger notification.

5. Finally, click View Notifications to view the individual notifications.

If you're still unable to diagnose a trigger issue or have a question about the trigger log, please reach out to gethelp@ambtion.com.