Trigger Messages

Ambition Triggers are behavioral notifications that can be sent to TVs, Slack, and email.

Accompanying Triggers can be a message that provides additional context.

Records based Triggers can display Record level details, while Metric based Triggers can display the Entity Name and Metric Value.

You can add Trigger Messages to existing Triggers, or include messages on your brand new Triggers.

How do I add a Trigger Message?

Example: Slack Trigger Message

Example: TV Trigger Message

Example: Email Trigger Message

Trigger Message Examples

 Utilizing the message format above, the following would be displayed:

Trigger Message within Slack

A GIF will appear alongside Slack Triggers.

If a User level trigger like the example below, Users can customize the GIF that displays. GIFS are set through a User's settings.

If the Trigger is set at a Group level or a User does not have a GIF set, one of 5 default GIFs will display.

Trigger Message on an Ambition TV

Trigger Message Within an Email

Add a Message to an Existing Trigger

1. Click the Quick Actions button, Create a Notification, or through the left navigation > Triggers.

2. Click the  icon and click Edit on the Trigger you wish to add a message.

3. Scroll down to step 5. Notifications.

4. Add a Message to your Trigger.

Metric Based Triggers will display high level Metric total details as options:

Records Based Triggers will show Record level details as options:

Message

You can opt to include a message on the TV or in your emails. Especially helpful if sending out to individual Users.

We offer to dynamically update the message to include the Team, Role, or User's name if you utilize the {{ Entity.Name }} code. 

Message Fields

Click on the Template Variables to automatically copy the respective fields into your Messages.

Again, for Metric based Triggers, you will only be able to display the high level details like User Name and Metric Value.

Note for Salesforce: Is there a field you'd like to use in a message that's not shown here like Opportunity, Account, or Lead Name? Check out out to add Meta Fields to your Triggers!

If you are adding brand new Meta Fields to an existing Trigger Message, you will need to reselect the appropriate Object in Step 4. Logic of a Trigger's setup.

Images or GIFs can also be included in any non-TV Triggers.

Utilizing the provided Markdown syntax, [ImageName](https://image-link.img), you will include the name of the image and the URL.
Note: Ensure the image name is one word or is not separated by spaces.

The Image Name is what will appear if the image cannot load or if the user incorporates a screen reader.

5. Click the Save Trigger button.