Records Based Alert Workflow

A Records Based Alert analyzes activity and provides rich alerts that can customized with any object or filter logic to keep your entire team in the know.

Examples:

• Notify our team channel every time a sales rep wins a New Deal, and provide the Company Name and deal amount.
• Send an alert to the Executive Slack or Microsoft Teams channel in real time when a sales reps creates a New Opportunity with an expected value over $100,000, displaying the Company Name and expected dollar amount.

How do I create a Records Based Alert Workflow?

How do I customize the messages that appear in Records Based Alerts?

What notification options are available for Records Based Alerts?

 

Create a Records Based Alert Workflow

1. Open the left navigation and click Workflows. Alternatively access the GIF Library through the quick actions button > Create a Notification.1. Create a Workflow through the quick actions button, Create a Notification, or through the left navigation, Workflows.

 

2. Click the + Create Workflow button.

 

3. Click Create on the Records Based Alert tile.

 

4. Complete the Create Workflow Form:

Details

Workflow Name

Required. The name will be displayed within Ambition and on Records Based Alert notifications.

Description

Description is visible on the Manage Workflows page and can be helpful to provide context on the behavior the Workflow is recognizing.

Active Status

Active = Records Based Alert Workflow will run on the set recurrence scheduled.

Inactive = Records Based Alert Workflow will be disabled and no alerts will be provided. Inactive Workflows are not deleted and can be set back to active at the appropriate time.

 

Metric Record Settings

Hierarchy Level

Since Ambition receives records on a per-user basis, Records Based Alerts will only operate on the User Hierarchy Level.

Select whether you wish to recognize record level achievements for:

• User > All = Every active Ambition User is eligible to be recognized with this alert.
• User > Within = You will be prompted to select one of more Groups within Ambition which are eligible to be recognized for this alert. Perfect for creating a Workflow meant to recognize a specific team or role. Ex. Users > Within > Sr. AEs.
• User > Custom = You will be prompted to manually select which specific Users are eligible to be recognized with this alert.

 

Object, User, and Date Field selections will tell Ambition where to look for applicable records and who should be recognized.

• Object - Scan behavior across a selected integration or particular Salesforce Object.
• User Field* - Select the record's user field which you wish to recognize.
• Date Field** - Select the record's date field to monitor.

*Note: Ambition will not fire Workflows for users who are not in Ambition.

**Note: If the Date Field on the specific record is in the past, Ambition will not activate a Workflow to prevent updated records from being recognized multiple times. Records with a Date Field in the future will activate a Workflow when the record is received by Ambition.

 

Filters

After selecting the Object and Fields, click the Add Filter button to include any needed filters to determine the criteria needed for the Workflow to fire.

Incorporate AND/OR logic as needed in the Filter Logic text field.

Ambition automatically appends an Is Deleted = False to Workflows scanning Salesforce records to ensure no deleted record is recognized.

 

Messages

Optionally include a message to provide more context about the Workflow, include additional encouragement and images, or dynamically incorporate record level details.

Add Field Value - Based on the earlier Object selection, you can incorporate record level details into your message. The choices presented in the Add Field Value dropdown are entirely dependent on the data sent to Ambition, and choices will be limited to fields used in Metric Logic for non-Salesforce integrations.

↳ Note for Salesforce: Is there a field you'd like to use in a message that's not shown here like Opportunity, Account, or Lead Name? Check out out to add Meta Fields to your Workflows!

Add Entity Value - The Workflow message can be dynamically populated with the user's name who is found in the respective User Field selected above.

Insert Image - Images or GIFs will appear in Workflows delivered to Emails.

Insert image or GIF by pasting the source link. The alternative description will appear if the image/GIF cannot load or if the user incorporates a screen reader.

 

 

Actions

A single Workflow can support multiple alerts.

Ex. A Workflow can be sent to both an Email address and a Slack Channel.

 

Send Email

View an example of a Records Based Alert email here.

Send Email - Alert Options	Alert Description
Send an email to myself	Workflow will be sent to the Workflow creator's email address
Send an email to a user or multiple users	Workflow will be sent to the selected user's email address. Additional hierarchy options will appear to allow you to designate which Group(s) of Ambition users you want to receive the email alert. Learn more about hierarchy options here. User > All = Every active Ambition User will be notified of the Workflow via email. Users > Within = You will be prompted to select one or more Groups within Ambition. All users within the selected group(s) will be notified via email. Only Members, and not Managers, of the selected Groups will be notified. User > Custom - You will be prompted to manually select which specific Users will be notified will be notified of the Workflow via email.
Send an email to the following (Custom Email Address)	An email will be sent to the input email address. Use for any one/any group/distribution list who needs to receive Workflow updates, but DOES NOT have an Ambition account. ex. salesteam@yourcompany.com or vpsales@yourcompany.com Pro Tip: Ensure that any distributions lists have the proper protocols adjusted to allow Ambition emails to be received.
Send an email to whoever triggered the workflow	Workflow will be sent to the User's email who caused the Workflow to fire. I.E the user who is found in the Record's selected User Field in step 2.

 

 

Send Slack Message

View an example of a Records Based Alert Slack message here.

Slack - Alert Options	Alert Description
Channel	Workflow will be sent to the selected Slack Channel. If your Organization has setup the Public Access Ambition <> Slack Integration, you will be able to select any public channel from the "Which Slack Channel" drop down menu. Additionally, any private channels that the Ambition Slackbot has been explicitly invited to will appear here. Learn how to add Ambition to private channels here.   If your Organization has setup the Invite Only Ambition <> Slack Integration, you will only be able to select channels that have explicitly invited the Ambition Slackbot. Learn how to add Ambition to Slack channels here.   Unable to find a newly created Slack channel? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Slack User through a Direct Message. Search for active Slack users by name. Unable to find a newly created Slack user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.

 

 

Send Microsoft Teams Message

Slack  - Action Options	Action Description
Channel	Workflow will be sent to the selected Microsoft Teams Channel.   Before Workflows can be sent, the Ambition app will need to be added to the appropriate Teams and Channels. Steps to add Ambition here.   Unable to find a newly added Microsoft Teams channel? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Microsoft Teams User through a Direct Message. Search for active Microsoft Team users by name. Unable to find a newly created Microsoft Teams user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.

 

 

TV Alert

View an example of a Records Based Alert TV notification here.

TV Alert - Alert Options	Alert Description
Which TVs?	Workflow will be sent to the respective Ambition TV(s) selected. Search for and select the specific Ambition TVs you want the Workflow to appear on.

 

Optional TV Selections	Selection Behavior
Anthem Volume	Determine the volume of the YouTube video (not the TV's volume). You can set the Intro/Anthem volume so that specific Workflows are louder than others. Take public recognition to the next level by getting everybody's attention! The choice is yours!
Intro Sound	Each Workflow has a five-second "introduction" before the Anthem starts playing where Workflow details are displayed front-and-center. You can set an optional audio clip (like a gong) to play during this introduction.
Anthem Override	A Workflow specific anthem can optionally be used to override any User Anthems.

 

 

Log

Log - Alert Options	Alert Description
Log	Send Workflow to internal log for troubleshooting purposes. Logs can be viewed under the Jobs tab in the Manage Workflow view. (Workflows: All Access permission required) You will be able to see the Workflow name and the time the Workflow ran to ensure that your Workflow logic is performing as expected before sharing the Workflow with end users.

 

 

5. Click Create Workflow.