Metric Based Alert Workflow
A Metric Based Workflow provides automated alerts of key metric milestones or attainment of custom metric targets in real time.
↳ Example: Send an alert to Slack whenever someone books their 4th meeting of the week.
↳ Example: Send an alert to an Ambition TV whenever someone exceeds 120% of their daily Outbound Call target.
Create a Metric Based Alert Workflow
Default permissions allow Admins and Managers to view and edit all existing Workflows.
1. Open the left navigation and click Workflows.
2. Click the + Create Workflow button.
3. Click Create on the Metric Based Alerts tile.
4. Complete the Create Workflow Form:
Required. The name will be displayed within Ambition and on Metric Based Alert notifications.
Optional. Description is visible on the Manage Workflows page and can be helpful to provide context on the behavior the Workflow is recognizing.
Active = Metric Based Alert Workflow will run on the set recurrence scheduled.
Inactive = Metric Based Alert Workflow will be disabled and no alerts will be provided. Inactive Workflows are not deleted and can be set back to active at the appropriate time.
Who should the Workflow should fire for? User will refer to an individual.
Learn more about hierarchy options here.
Time Frame will provide the context for the threshold and milestone.
Ex. Do you wish to recognize a User when they have reached 100 calls in a day or 100 Calls in a week?
Time Group Options:
- Weekly (Monday - Sunday)
- Monthly (Calendar Month)
- Quarterly (Calendar Quarter)
- Annual (Calendar Year)
Select the metric you wish the workflow to monitor.
Value - Workflow will be based on an absolute number.
Percent-to-Target - Option for User level Workflows only. If your Organization utilizes Activity Scores, you can create Percent-to-Target Workflows for Metrics that are part of individual Users's Scorecards based on the Activity Score's timeframe.
Ensure the Metric selected is actively a part of the Activity Score for the User's selected.
Operator and Value
Define the metric thresholds you want the workflow to analyze and fire upon being reached.
- Not Equal To
- Greater Than
- Greater Than or Equal To
- Less Than
- Less Then or Equal To
Select your operator carefully to match the exact thresholds you want to analyze.
Ex. The Workflow below would not fire when Revenue had reached $100,000, but only when Revenue reached $100,001+ for the month.
Optionally include a message to provide more context about the Workflow, include encouragement and images, or dynamically incorporate metric level details.
Add Field Value - Based on the earlier Metric and Time Frame selection, the workflow can populate the actual metric value/percent-to-target into the message.
Add Entity Value - The workflow message can dynamically be populated with the User or Group's name based on Hierarchy Level selected above.
Insert Image - Images or GIFs will appear in Workflows delivered to Emails.
Insert image or GIF by pasting the source link. The alternative description will appear if the image/GIF cannot load or if the user incorporates a screen reader.
A single Workflow can support multiple actions.
Ex. A Workflow can be sent to both an Email address and a Slack Channel.
View an example of a Metric Based Alert email here.
|Send Email - Action Options||Action Description|
Workflow will be sent to the Workflow creator's email address
Workflow will be sent to the selected user's email address.
Additional hierarchy options will appear to allow you to designate which Group of Ambition users you will send the Workflow to.
Learn more about hierarchy options here.
User > All = Every active Ambition User will be notified of the Workflow via email.
Users > Within = You will be prompted to select one or more Groups within Ambition. All users within the selected group(s) will be notified via email.
User > Custom - You will be prompted to manually select which specific Users will be notified will be notified of the Workflow via email.
|Custom Email Address||
An email will be sent to the input email address.
Use for any one/any group/distribution list who needs to receive Workflow updates, but DOES NOT have an Ambition account.
ex. firstname.lastname@example.org or email@example.com
Pro Tip: Ensure that any distributions lists have the proper protocols adjusted to allow Ambition emails to be received.
|Event Initiator Email Address(es)||
"User" Hierarchy Level selection is required for this notification to work as expected.
Workflow will be sent to the User's email who caused the Workflow to fire. I.E the user who is found in the user field of the metric selected in step 2.
Send Slack Message
View an example of a Metric Based Slack message here.
|Slack - Action Options||Action Description|
Workflow will be sent to the selected Slack Channel.
If your Organization has setup the Public Access Ambition <> Slack Integration, you will be able to select any public channel from the "Which Slack Channel" drop down menu. Additionally, any private channels that the Ambition Slackbot has been explicitly invited to will appear here.
If your Organization has setup the Invite Only Ambition <> Slack Integration, you will only be able to select channels that have explicitly invited the Ambition Slackbot.
Unable to find a newly created Slack channel? Click the "reload" button or reach out to firstname.lastname@example.org for additional assistance.
Workflow will be sent to the selected Slack User through a Direct Message.
Search for active Slack users by name.
View an example of a Metric Based TV notification here.
|TV Alert - Action Options||Action Description|
Workflow will be sent to the respective Ambition TV(s) selected.
Search for and select the specific Ambition TVs you want the Workflow to appear on.
|Optional TV Selections||Selection Behavior|
Determine the volume of the YouTube video (not the TV's volume).
You can set the Intro/Anthem volume so that specific Workflows are louder than others.
Take public recognition to the next level by getting everybody's attention! The choice is yours!
|TV Intro Sound||
Each Workflow has a five-second "introduction" before the Anthem starts playing where Workflow details are displayed front-and-center.
You can set an optional audio clip (like a gong) to play during this introduction.
|TV Anthem Override||
A Workflow specific anthem can optionally be used to override any User Anthems.
|Log - Action Options||Action Description|
Send Workflow to internal log for troubleshooting purposes.
Logs can be viewed under the Jobs tab in the Manage Workflow view.
You will be able to see the Workflow name and the time the Workflow ran to ensure that your Workflow logic is performing as expected before sharing the Workflow with end users.
5. Click Create Workflow.