Metric Based Alert Workflow

What is a metric based alert?

How do I create a metric based alert Workflow?

How do I customize the messages that appear in metric based alerts?

What notification options are available for metric based alerts?

 

What is a metric based alert?

A metric based workflow provides automated alerts of key metric milestones or attainment of custom metric targets in real time.

Examples:

• Send an alert to Slack/ Microsoft Teams/Webex/Zoom and the email of the SDR manager whenever an SDR books their 4th meeting of the week.
• Send an alert to an Ambition TV whenever someone exceeds 120% of their daily outbound call target. 

 

Create a Metric Based Alert Workflow

1. Open the left navigation and click Workflows. Alternatively access workflows through the quick actions button > Create a Notification.

 

2. Click the + Create Workflow button.

 

3. Click Create on the Metric Based Alert tile.

 

4. Complete the Create Workflow Form:

Details

Workflow Name

Required. The name will be displayed within Ambition and on metric based alert notifications.

Description

Optional. Description is visible on the manage workflows page and can be helpful to provide context on the behavior the workflow is recognizing.

Active Status

Active = the metric based alert workflow will run on the set recurrence scheduled.

Inactive = the metric based alert workflow will be disabled and no alerts will be provided. Inactive workflows are not deleted and can be set back to active at the appropriate time.

 

Metric Settings

Hierarchy Level

Who should the workflow should fire for? User will refer to an individual.

Learn more about hierarchy options here.

Time Group

Time frame will provide the context for the threshold and milestone. 

Ex. Do you wish to recognize a user when they have reached 100 calls in a day or 100 calls in a week?

Time group options:

• Daily 
• Weekly (Monday - Sunday)
• Monthly (Calendar Month)
• Quarterly (Calendar Quarter)
• Annual (Calendar Year)

Metric

Select the metric you wish the workflow to monitor.

Metric Field

Value - Workflow will be based on an absolute number.

Percent-to-Target - Option for user level workflows only. If your organization utilizes Activity Scores, you can create Percent-to-Target workflows for metrics that are part of individual users's scorecards based on the Activity Score's timeframe.

Ensure the metric selected is actively a part of the Activity Score for the user's selected.

Operator and Value

Define the metric thresholds you want the workflow to analyze and fire upon being reached.

Operator options:

• Equals
• Not Equal To
• Greater Than
• Greater Than or Equal To
• Less Than
• Less Then or Equal To

Select your operator carefully to match the exact thresholds you want to analyze.

Ex. The workflow below would not fire when revenue had reached $100,000, but only when revenue reached $100,001+ for the month.

 

Message

Optionally include a message to provide more context about the workflow, include encouragement and images, or dynamically incorporate metric level details.

Add Field Value - Based on the earlier metric and time frame selection, the workflow can populate the actual metric value/percent-to-target into the message. 

Add Entity Value - The workflow message can dynamically be populated with the user or group's name based on hierarchy level selected above.

Insert Image - Images or GIFs will appear in workflows delivered to emails.

Insert an image or GIF by pasting the source link. The alternative description will appear if the image/GIF cannot load or if the user incorporates a screen reader.

 

 

Actions

A single workflow can support multiple actions.

Ex. A workflow can be sent to both an email address and a Slack channel.

 

Send Email

View an example of a metric based alert email here.

Send Email - Action Options	Action Description
Send an email to myself	Workflow will be sent to the workflow creator's email address.
Send an email to a user or multiple users	Workflow will be sent to the selected user's email address. Additional hierarchy options will appear to allow you to designate which group(s) of Ambition users you want to receive the email alert. Learn more about hierarchy options here. User > All = Every active Ambition user will be notified of the workflow via email. Users > Within = You will be prompted to select one or more groups within Ambition. All users within the selected group(s) will be notified via email. Only members, and not managers, of the selected groups will be notified.  User > Custom - You will be prompted to manually select which specific users will be notified will be notified of the workflow via email.
Send an email to the following (Custom Email Address)	An email will be sent to the input email address. Use for any one/any group/distribution list who needs to receive workflow updates, but DOES NOT have an Ambition account. ex. salesteam@yourcompany.com or vpsales@yourcompany.com Pro Tip: Ensure that any distributions lists have the proper protocols adjusted to allow Ambition emails to be received.
Send an email to whoever triggered the workflow	"User" hierarchy level selection in Step 2 is required for this notification option to appear as a selection. Workflow will be sent to the user's email who caused the workflow to fire. I.E the user who is found in the user field of the metric selected in step 2.

 

 

Send Slack Message

View an example of a metric based Slack message here.

Slack - Action Options	Action Description
Channel	Workflow will be sent to the selected Slack channel. If your organization has selected the "Public Access" authorization option within the Ambition <> Slack Integration, you will be able to select any public channel from the "Which Slack Channel" drop down menu. Additionally, any private channels that the Ambition Slackbot has been explicitly invited to will appear here. Learn how to add Ambition to private channels here. If your organization has selected the "Invite Only" authorization option within the Ambition <> Slack Integration, you will only be able to select channels that have explicitly invited the Ambition Slackbot. Learn how to add Ambition to Slack channels here. Unable to find a newly created Slack channel? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Slack user through a direct message. Search for active Slack users by name. Unable to find a newly created Slack user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.

 

 

Send Microsoft Teams Message

View an example of a metric based Microsoft Teams message here.

MS Teams - Action Options	Action Description
Channel	Workflow will be sent to the selected Microsoft Teams channel. Before workflows can be sent, the Ambition app will need to be added to the appropriate teams and channels. Steps to add Ambition here. Unable to find a newly added Microsoft Teams channel? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Microsoft Teams user through a direct message. Search for active Microsoft Team users by name. Unable to find a newly created Microsoft Teams user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.

 

 

Send Webex Message

View an example of a metric based Webex message here.

Webex - Action Options	Action Description
Space	Workflow will be sent to the selected Webex space. Before workflows can be sent, the authorizing user will need to be added to the respective Webex space. Within a space, click the "People" tab and then "+Add people" to add the authorizing user. Unable to find a newly added Webex space or a space where the authorizing user was just added? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Webex user through a direct message. Search for active Webex users by name. All users who have an Ambition account will be shown in the user dropdown, but only users who have a Webex account can receive direct messages. If you select a user who does not have a Webex account, an error of "unknown Webex email address - 'user's email address'" will appear upon saving the workflow. Unable to find a newly created Webex user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance. Since messages will be delivered through the authorizing user and Webex will not allow you to direct message yourself, the authorizing user will not be able to receive a workflow alert through a Webex direct message.

 

 

Send Zoom Message

View an example of a metric based Zoom message here.

Zoom - Action Options	Action Description
Channel	Workflow will be sent to the selected public Zoom channel. Unable to find a newly created Zoom channel? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.
User	Workflow will be sent to the selected Zoom user through a direct chat. Search for active Zoom users by name. Unable to find a newly created Zoom user? Click the "reload" button or reach out to gethelp@ambition.com for additional assistance.

 

 

TV Alert

View an example of a metric based TV notification here.

Optional TV Selections	Selection Behavior
Anthem Volume	Determine the volume of the YouTube video (not the TV's volume). You can set the intro/anthem volume so that specific workflows are louder than others. Take public recognition to the next level by getting everybody's attention! The choice is yours!
Intro Sound	Each workflow has a five-second "introduction" before the anthem starts playing where workflow details are displayed front-and-center. You can set an optional audio clip (like a gong) to play during this introduction.
Anthem Override	A workflow specific anthem can optionally be used to override any user or groups personalized anthems.

 

TV Alert - Action Options	Action Description
Which TVs?	Workflow will be sent to the respective Ambition TV(s) selected. Search for and select the specific Ambition TVs you want the workflow to appear on.

 

 

Log

Log - Action Options	Action Description
Log	Send workflow to internal log for troubleshooting purposes. Logs can be viewed under the "Jobs" tab in the manage workflow view. (Workflows: All Access permission required) You will be able to see the workflow name and the time the workflow ran to ensure that your workflow logic is performing as expected before sharing the workflow with end users.

 

 

5. Click Create Workflow.