Gong Integration for Coaching
Ambition + Gong
Supercharge coaching 1:1s with the ability to review your reps’ Gong call recordings and data right in Ambition's coaching platform.
The Gong integration centralizes the insights you need to foster good conversation habits by removing the time spent toggling between platforms to get the visibility you need, allows you to see the conversation data alongside other coaching metrics to get the full picture, and you can listen to call recordings within Ambition at the click of a button.
Enable and Authorize the Gong Integration
Before getting started, please confirm with our support team or with your Customer Success Manager that the Gong feature is enabled for your account.
This process can be completed by an organizational administrator or by a user who has access to the organization's integration settings.
1. From the left navigation, select Administration > Data > Integrations.
2. From the Integration Management page, scroll down to Gong, click Enable Integration.
3. Enable the Integration from the Confirmation Modal, Enable Integration.
4. From the Authentication Setup tab, click Authorize to begin the authorization process.
5. Review the Integration's Requested Access before clicking Allow.
6. From the Authentication Setup tab, ensure that the Gong Integration's Status shows "Connected".
View Gong Calls Within a Check-In
The Gong Integration can be viewed within any Ambition Check-in!
1. Once the integration has been enabled and authorized, navigate to a user's coaching check-in (or create a new check-in)
2. From the Check-In's Conversation view, click into the Gong tab.
3. Here the user and manager can view a sorted list of the user's recent call recordings from Gong.
4. Clicking the Filter Icon will allow you to filter calls by time frame and search by call name.
5. Clicking into a call will bring up the recording's media player, call details, Gong trackers, and comments.
6. Clicking View call in Gong will take the user to the recording in a new browser tab.
Gong Calls Agenda Item
Both Managers and Employees can attach Gong call recording to their check-in agendas. These agenda items can be applied to individual check-ins, recurring coaching programs, and their corresponding agenda templates.
Here we will detail how to use it within a check-in builder:
1. Either from a user's dashboard, Quick Actions, or the Check-Ins page, click the create Check-In button to get started.
2. In Step 1 of the form, choose "Schedule 1:1 for Later", select an employee, and click Next to proceed.
3. In Step 2 of the form, click the + sign to select the Gong Calls agenda item.
4. Once selected, this agenda item will provide two options to select from: A) Select Calls Now or B) Have Employee Select Calls.
4 A. "Select Calls Now" will allow the Manager to name the agenda item, select individual calls to discuss, and ask the employee for feedback for each of the selected calls. In this example, the Manager is picking two calls for the employee to review and provide feedback on.
4 B. "Have Employee Select Calls" will allow the Manager to name the agenda item and ask the employee to provide feedback on each of the selected calls. In this example, the Manager is asking the employee to select two calls to review with their supporting feedback.
5. Once the check-in form is completely filled out, click Schedule Check-In.
6. If the Employee is selecting the calls to review, they will be presented with a modal where they can search for a call by name or use the time frame filters. Attached calls will be added to the check-in's agenda.