Why Do I See "User not found in Ambition user directory" When I Try to Log Into Ambition??
Last updated: November 15, 2026
"User not found in Ambition directory" appears whenever you try to log into Ambition using single sign-on (SSO) through your identity provider (IdP) and Ambition can't find an active user with the same email address. The email address in your IdP account is usually shown right after the colon in the message. Show that message to your team's admin so that they can update your Ambition account email address so you can log in using SSO.
Required permissions:
The Users: Edit: Can Edit All Users permission is required to update any user's email address.
Required features:
The SAML/SSO feature is required to log in with single sign-on.
Common Reasons Why You'll See This Message
The user was never created in Ambition. Unless Just-In-Time Provisioning is turned on, every employee needs an Ambition account before their first SSO login.
The email addresses don't match. The email in Ambition has a typo, or it's different from the one in your IdP because of a name change, an email alias, or a new company domain.
Fix the Incorrect Email Address in Ambition
Note the email address shown after User not found in ambition user directory: in the message.
Go to Admin --> People --> Users and search for the user.
If the user isn't listed, click on Create New User and enter that email in the Email field.
If the user is listed with a different email, click on the user's name to open their profile.
Update the Email Address field on the Details tab to match the IdP email.
Click on Save Changes, then ask the user to log in again.
Note:
A deactivated user will see a different message saying they don't have an active account. Reactivate that user instead of creating a new one.