How Do I Resolve an Incorrect Answer from the AI Agent?

Last updated: November 5, 2026

While rare, the AI agent may sometimes give an incomplete or incorrect answer to your query. For those instances where the reply is not correct, use the steps below to guide the AI assistant towards the correct output.

Required permissions:

  • No special permission is required to review or report an incorrect AI agent answer.

Review the Inspect Work Tab

  1. Click the Inspect work icon below the most recent reply fro the AI assistant.

  2. Review the context and sources the agent used to form its response. It's possible that the agent referenced the wrong user or Group, time frame, or metric.

Reiterate Your Question to the AI Agent

  1. Re-open the original chat window and explain to the agent what it got wrong. Be as specific as possible by:

    1. Giving exact names of users, Groups, Competitions, Goals, and other features.

    2. Sharing specific dates or the dates for ranges (such as August 1 to 31 instead of "this August")

  2. Rephrase your question and provide any additional guidelines.

Contact Ambition's Support Team for Assistance

  1. If the agent still doesn't return the expected information, click the Not helpful (thumbs-down) icon below the reply and describe what went wrong.

  2. Click the Inspect work icon below the reply once more.

  3. Click the copy icon next to the Response ID at the top of the panel.

  4. Send the Response ID to GetHelp@Ambition.com, with as much information as possible about how the AI assistant's reply was incorrect or incomplete.

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