Global Competition Best Practices

When should I start a global competition?

Select the start date, start time, and time zone of the competition based on the western most competitors, ex. If you have competitors in both Sydney and Los Angeles, select US/Pacific as the time zone and select the start date and time based on when you want users in Los Angeles to begin contributing to the competition.

How long should my global competition last?

If you have competitors across multiple time zones, we recommend creating a competition that is a week long. The recommendation for a global competition to last a week is based on the lack of overlapping traditional working hours, 9am - 5pm, across the globe in a single day. A week long competition allows time for all competitors to be involved while also boosting the spirit of competition

Ex. If a global "calls" competition is running on Monday from 9am - 5pm Pacific, any competitors based in Sydney or London would not get to compete. London competitors would have no traditional working hours that overlap with the 9am - 5pm Pacific time frame. While Sydney competitors would have one working hour that overlapped with the competition’s time frame, the competition's date range prevents Sydney competitors from contributing. Call data for Sydney competitors would be marked with Tuesday's date which falls outside the bounds of the Monday competition.

What metrics should be included in the competition?

For a global competition, it’s important to consider if data for all competitors is being tracked in the same way. Your organization may have opted to create multiple metrics to track the same type of data, ex. multiple “closed won revenue” metrics, “APAC - Closed Won $”, “EMEA - Closed Won $”, etc, so be sure to include metrics that all competitors can contribute towards in the competition.

Competing on Activity or Objective Score is helpful in cases where data may be tracked differently by location.