How Does Use Per-User Average Change a Competition Score?

Last updated: November 10, 2026

In a Group-vs-Group Competition, the bigger Group usually wins on total volume alone. Use Per-User Average divides each Group's total by its number of members, so a 4-person team can beat a 10-person team on effort.

How Use Per-User Average Affects Scoring

Assume that for the examples below, each call is worth one (1) point.

Toggled Off

  • Team A: 4 members, 400 calls in total.

  • Team B: 10 members, 700 calls in total.

Team B will lead the competition with 700 points again Team Aa's 400 points.

Toggled On

  • Team A: 400 calls ÷ 4 members = 100 points.

  • Team B: 700 calls ÷ 10 members = 70 points.

Every member counts toward the divisor, including people who were marked as Out of Office or who made no calls.

Note:

  • Use Per-User Average and Use Daily Average can't both be on for the same metric.

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