How Do I Access Gong Call Recordings in a Coaching Session?

Last updated: August 14, 2026

Required features:

  • The Gong Integration must be enabled to see the Gong tab within Sessions and to use Gong Calls Agenda Items.

View Gong Call Recordings from the Gong Tab

  1. Go to Coach --> Session or click on the Coaching tab on your personal or manager dashboard.

  2. Click on the Session's name to view that Session's page.

  3. Navigate to the Gong tab.

  4. You'll see a list of Gong call recordings where the Session employee is the designated call host or owner.

  5. Use the filter icon to to search for calls within a certain time frame.

  6. Use the search bar to search for calls by name.

  7. Tap on a Gong call to view that recording's media player, call details,  Gong trackers, and comments.

  8. Click on View call in Gong to view the recording in a new tab.

Add Gong Calls to Sessions

When creating a new Session, managers can select the Gong Calls Agenda Item.

Managers should pick Select Calls Now to choose which call recording will be discussed during the one-on-one or choose Have Employee Select Calls option to request that the employee pick the call.

Select Calls Now

  1. Tap on Select Calls.

  2. Click on the checkboxes beside each call that you wish add.

  3. Click on Attach Selected to add the Gong recordings to the Session.

  4. Proceed with building the Session.

  5. Tap on Save to create the Session.

Have Employees Select Calls

  1. Click on Select Calls within the Gong Calls Agenda Item.

  2. Mark the checkboxes beside every Gong recording that you want to add.

  3. Click on Attach Selected to add the Gong recordings to your Session.

  4. Fill out the rest of your Session.

  5. Click on Submit for Review.

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