How Does the Out of Office Option Change a Competition Score?
Last updated: November 10, 2026
Out of Office Competitors Do Not Earn Points leaves out any data from days a competitor is marked out of office. It matters most alongside Use Daily Average, where a day off would otherwise drag down someone's average.
How Out of Office Affects Scoring
A manager is running a Monday - Friday Challenge where each Outbound Call is worth one (1) point. Rep B is marked Out of Office on Wednesday, but still logged 10 calls on that day. They made a total of 200 calls during the week.
Toggled Off
All of Rep B's 200 Outbound Calls count, so they earn 200 points.
Toggled On
Rep B's 10 calls from Wednesday are excluded, so they earn 190 points.
Note:
If both Out of Office Competitors Do Not Earn Points and Use Daily Average are toggled on, then the daily average will be taken out of four days, not five.