How Do I Remove an Extra Salesforce ID from a User's Profile?

Sometimes an Ambition account ends up linked to more than one Salesforce ID. This can cause the account to be deactivated unexpectedly if one of those Salesforce users is deactivated.

Old IDs cannot be manually removed from a user's profile, nor through a CSV upload or third-party integration. Reach out to GetHelp@Ambition.com to request that the old ID be removed.

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