Why Are Some Fields on a User's Profile Grayed Out?
Last updated: November 12, 2026
Whenever you see a field which is grayed out and not clicking on a user's profile, that means that the field is populated with information from a third-party source, such as Salesforce.These fields cannot be manually updated or updated through a CSV upload.
Instead, the user's profile information must first be updated in the third-party tool. The source will then send the updated user records to Ambition, which will then update their Ambition profile information.
If you're not certain which tool maintains your organization's user profiles reach out to GetHelp@Ambition.com. Ambition's Support team can direct you to the appropriate internal contacts.