Review, Remind, and Escalate an Ask

Review Asks

1. Open the left navigation and click Asks.

2. Asks can be viewed, filtered, escalated, and modified through the asks grid.

To view more details about asks, change the toggle to Show Content.

When Show Content is selected, the content, reason, and note from recipient will display.

If you are unable to read the entire Content or Reason section, hovering over the respective sentence will reveal the full contents.

 Click the Filters icon to slide out the filter panel.

You are able to filter by:

• Status - Open, Escalated, Dismissed, Completed

• Type - Coaching, Competition, Edit, Goal, Help, Idea

• Search Content - Type to search content, reasons, notes of Asks.

Search Content Example. Tyler remembered submitting an Ask about a call blitz, but couldn't remember the exact type. Able to search for "blitz" and quickly locate the specific Ask.

Alternatively, a timeline and holistic view into all time asks can be viewed by clicking the Overview tab within Asks. Accessible through the left navigation > Asks.

Remind Managers and Escalate Asks

We recognize Asks can be time sensitive, so the ability to Remind and Escalate an Ask is right at your finger tips! 

Remind Manager about an Ask

1. Open the left navigation and click Asks.

2. Locate the open ask that you need to remind your manager about.

3. Click the ellipses icon on the respective ask.

4. Click Remind "Manager Name" to send the recipient an email reminding them about your ask.

Escalate an Ask

1. Open the left navigation and click Asks.

2. Locate the open ask that needs escalating.

3. Click the Escalation button.

Note: Once Escalated, an Ask cannot be deescalated.

If the recipient has "asks activity" email notification enabled, they will be notified of the escalation by email. Otherwise they will be able to view the escalated status in app.

4. Verify the Ask reflects a Status of Escalated.

Change Recipient

If an Ask is submitted and you realize the Recipient will not be able to complete the Ask, you are able to change the recipient.

1. Open the left navigation and click Asks. 

2. Locate the open ask where you need to change the recipient.

3. Click the ellipses icon on the respective ask.

4. Click Change Recipient.

5. Select a new recipient and click Change. 

Recipient choices will be your direct manager in Ambition and any one with admin permissions in Ambition.

Delete Asks

If you made an ask in error or are no longer in need of having the ask completed, an ask can be deleted.

1. Open the left navigation and click Asks.

2. Locate the open ask that needs to be deleted.

3. Click the ellipses icon on the respective ask.

4. Click Delete.

5. Click Confirm when prompted to delete the ask.