Troubleshooting Triggers Playing on specific Browsers
Upon a Trigger firing, you should see an Anthem, selected Youtube video, begin to play.
If you are seeing the "play" icon displaying across the video instead of the video beginning to play are normal, be sure to check out the Autoplay Settings for your respective browser.
Google Chrome Browser
While Ambition is optimized for Chrome, an update to Chrome 66 on May 4, 2018 changed how Anthems play on Ambition TVs. If your Chrome browser is blocking Ambition, click here to learn more.
If the Chrome’s Autoplay Policy is preventing the anthems from firing, you will need to change your settings.
While the Autoplay settings live outside of Ambition's control, we have had customers find success with changing the default setting here:
1. Using Chrome, copy & past chrome://flags/#autoplay-policy directly into your Chrome browser.
2. At the top of the page, change the Autoplay Policy from “Default” to “No User Gesture”.
Firefox 66 blocks all media with sound from playing automatically.
If you want a website to automatically play media, you must give it permission using the method below.
For additional context or autoplay options, please visit Firefox.