1:1 Check-Ins

1:1 Check-Ins are included in Coach, Pro, and Enterprise Packages.

1:1 Check-Ins can be created for a single User that are either Scheduled or completed in line (Live). Additionally, 1:1 Check-Ins can be tied into an existing Coaching Programs to ensure that all coaching data is tracked in the Coaching Utilization Reports.

How do I create a 1:1 Check-In?

What are the different types of Check-Ins?

How do I create 1:1 Check-In Templates?

Create a 1:1 Check-In

Users with the "Coaching: Create Check-In" or "Coaching: All Access" permission will be able to create Check-ins.

"Can Create Check-Ins for Anyone" or "Coaching: All Access" allows creation of an Action Plan for anyone.

Combined with Manager Permissions, "Can Create Check-Ins for Subordinate Users" allows for creation of Check-Ins for users the manager manages.

What's a subordinate user?

A Manager must be listed as at least 1 User's manager, through Groups Types and Groups, or directly via User Settings in order to connect Users to them.

Special Note if you manage another Manager - If you are listed as a Manager's Manager within their User Settings, any employees that roll up to them will also be considered your subordinate users.

Have questions about updating Permissions? Learn more here.

1. Create a 1:1 Check-In via:

the Quick Actions button (plus sign in the upper right corner), click Coach and Develop > Check-In
a User or Managerial Dashboard > Coaching tab > New Coaching Item > Check-in
left navigation > Coaching > Check-Ins
left navigation > Coaching > Manage > Check-Ins > Overview

Details

2. Optionally name the Check-In, ex. Monday 1:1.

Screen_Shot_2022-12-21_at_9.37.42_PM.png

3. Select the Who and When of the Check-In.

Screen_Shot_2022-12-21_at_9.38.34_PM.png

**Check-In "When" Options**
When would you like to meet?	Interaction	Use Case
Start 1:1 Now	Agenda will be completed inline.	Manager uses to capture a coaching conversation.
Schedule 1:1 for Later	Agenda will be completed by employee before schedule time to meet and review with Manager Calendar invite will be sent for the selected Meeting time. If Schedule 1:1 for Later is selected, you will additionally have the question of, "Is this a recurring 1:1?" Selecting "Yes" will populate the ability to establish a recurrence cadence for the 1:1 in Step 3. Scheduling	Structured agenda that should be completed before 1:1 meeting time to allow for coaching conversations based on employee's answers.
Request an Update	Agenda will be completed by employee. No explicit time is set to review check-in with Manager. If Request an Update is selected, you will additionally have the question of, "Is this a recurring update?" Selecting "Yes" will populate the ability to establish a recurrence cadence for the Update in Step 3. Scheduling	Passive coaching tool that allows managers to send a brief agenda for their employee to complete. The format is similar to a 1:1, but does not require a specified meeting time.

Screen_Shot_2022-02-22_at_5.46.32_PM.png

**Check-In "Who" Options**
Option	Option Description
Who is this Check-In for?	Search by name; only one user at a time.
Associate with an existing coaching program	Optional. Will be available after selecting Employee. Connect the 1:1 Check-In to a pre-existing program's timeline.

Co-Coaches

4. Optionally select Co-Coaches to assist during Check-Ins.

A Co-Coach will be assigned to the Check-In as well to assist the Manager.

Learn more about Co-Coaches here.

Screen_Shot_2023-01-12_at_4.17.31_PM.png

Don't see the Co-Coaches option? If your package supports Co-Coaches, the feature can be enabled by any user with Admin permissions. Left navigation > Administration > Features. Within the Manage Features interface, click on the Features tab. Locate the Coaching: Co-Coaches feature, and toggle "On".

Scheduling

5. Schedule 1:1 for Later and Request an Update check-in types will be prompt you to pick the "when" of your Check-In.

Screen_Shot_2022-12-21_at_9.47.40_PM.png

**Check-In "When" Options**
Option	Option Description
Meeting Date and Duration	option for Scheduled Check-In. When the Manager and Employee will meet to discuss the completed check-in agenda Meeting Durations can be selected in five minute increments. A calendar invite will be sent to both the Employee and Manager in order to reserve the selected date and time.
Agenda Open Date	option for Scheduled Check-in or a Requested Update. When the Employee will be granted access to the Check-In's agenda items.
Agenda Due Date	option for Scheduled Check-In or a Requested Update. When the Employee will be responsible for completing the Check-In's agenda items.
Time Zone	option for Scheduled Check-In or a Requested Update. Specify the time zone to be used when scheduling the Agenda's Start and Due date.

If "Yes" was selected as the answer to the "Is this a recurring 1:1 or update", you will establish the recurrence for your 1:1 or update.

Screen_Shot_2022-12-21_at_9.52.26_PM.png

Scheduling Question	Question Description
When do the meetings start? (1:1) When are updates due? (Update)	Select the First Meeting Date, Time Zone, and Duration to establish the first recurrence of the 1:1. (1:1) Select the First Update Date and Duration to establish the first recurrence of the 1:1. (1:1) If the 1:1/update should occur every Monday, select the next Monday on the calendar to begin.
How often do meetings repeat? (1:1) How often do updates repeat? (Update)	Choose how often the 1:1/update agenda should be created. If it's once a week on a specific day, choose Week. If it's once a month, choose Month.
When should the agenda open for the employee?	Choose how many days before the scheduled meeting time the agenda should be made available for the employee to complete.
When is each Check-In agenda due by the employee? (not applicable for recurring Updates)	Select if the employee should complete the agenda by the start of the set meeting time, before the next agenda opens, or "x" amount of days after the agenda is made available.
When does the recurrence end?	Would you like for this 1:1 to run indefinitely, after a set amount of occurrences, or end on a certain date? If "Never" is selected, the Check-In will continue to reoccur until manually Finished. If "After x Occurrences" is selected, the Check-In will finish after it's occurred the set amount of times. If a specific date is selected, no new Check-Ins will be created after the respective date.
Check-In Meeting dates	Based on the recurrence options selected above, the first 5 meeting dates, if applicable, your Check-In will occur will be displayed. Verify the expected cadence matches the meeting dates summary presented.

Agenda

6. Complete the Agenda by selecting a pre-made Template or compiling Items

Screen_Shot_2022-02-23_at_2.38.49_PM.png

Template

If a 1:1 Check-In template has already been created and made available for you to use, the template can be selected from this dropdown to auto-populate the Agenda Items.

These items may be editable, depending on the Template's settings.

If a template does not yet exist, learn more about Check-In templates here.

New Item

The Check-In's agenda may consist of a variety of questions and polls for the user to answer, or contain feedback and file uploads for the user to acknowledge.

Item Type	Item Description	Employee View of Agenda Item
Question	A question for the employee to answer with fill in answer format. Check out our list of recommended questions
Metric Snapshot	Available if the "Coaching: Metric Snapshot Item" feature has been enabled. A question for the employee to answer that is built upon a preselected metric & time frame.
Feedback	Employee will be prompted to acknowledge the manager's feedback.
Content Block	Rich text editor that can provide additional information or context to a coaching agenda. No action for the user to take.
Poll	A question that is answered by the employee on a 1-5 point scale. Example: On a scale from 1-5 (1=low & 5= high) what's your level of confidence in your product knowledge?
External URL	A link to a third-party item for the employee to review, complete, etc. Example a LMS module. Note - The Employee and Manager will both be responsible for marking this Action Plan Item as complete.
Embed URL	Iframe a 3rd party website directly into the coaching agenda. No action for the user to take. Be aware that not all platforms allow 3rd party embedding. If you are embedding a Google Sheets URL, we recommend embedding a URL generated through the "Publish to web" share option rather than "Share with others". Learn more here.
File Upload	An action for the employee to take and an accompanying file. Employee will be prompted to acknowledge the uploaded file.
Checkboxes	A list of options for the employee to select, choosing all that apply. An "Other" option is available as well. Example: Which products would you like additional training on? Choose all that apply.
Multiple Choice	A list of options for the employees to select, choosing only one. An "Other" option is available as well. Great fit for True/False or Yes/No type questions. Example: Have you completed your monthly review? Yes or No.
Gong Calls	Available if the Gong integration is enabled and authorized. Attach one of more Gong calls for the employee to review OR Employees attach one or more of their Gong calls when the check-in opens.	In this example the Employee attached calls and the manager left comments.