Why Can't I Find a Channel or User When Setting Up a Workflow?

Last updated: November 5, 2026

When you send a Workflow to Slack, Microsoft Teams, Webex, or Zoom, you can only choose the channels, spaces, and people that Ambition has access to. A missing channel or user usually means Ambition hasn't been added to to that channel yet, or that the channel and user list needs to be refreshed.

Use the steps below to make a missing channel or user available in a Workflow.

Required permissions:

  • The Workflows: Create permission is required to choose where a Workflow is sent.

Invite Ambition to a Slack Channel

Ambition must be invited to private channels, and to any channel when your Slack connection uses invite-only authorization.

  1. In Slack, open the channel and click on the channel's name.

  2. Click on Integrations, then click on Add an App.

  3. Click on Add next to the Ambition app. The channel will then appear in the Workflow's Channel list.

Find a Microsoft Teams User

  1. Ask the person to install the Ambition app in Microsoft Teams. Ambition can only send direct messages to people who have installed the app themselves.

  2. Once the app is installed, select that employee under User in the Workflow.

Find a Webex Space or User

  1. In Webex, add the Webex account that was used to connect Ambition to the space. Only group spaces in your company's Webex organization can be selected.

  2. In the Workflow, click on the reload button next to the Space field (Reload rooms from Webex) to refresh the list.

  3. To message one person instead, choose User and select their name. The message will be sent to the email address on the person's Ambition account, so it must match their Webex email address.

Find a Zoom Channel or User

  1. In Zoom, add the Zoom account that was used to connect Ambition to the channel. The Channel list only shows channels that this account is a member of.

  2. In the Workflow, click on the reload button next to the Channel field (Reload channels from Zoom) to refresh the list.

  3. If a person is missing from the User list, click on the reload button next to the User field (Reload users from Zoom) to refresh the list of people in your company's Zoom account.

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