Default Admin Permission Sets allow Creation of a Coaching Program for any Manager. With default Manager Permission Sets in place, one can create Coaching Programs only to be utilized by the specific Manager with their subordinate Users..
What's a subordinate user?
Updating the Permission,
Coaching: Create Program, will allow for more or less restriction around creation of Coaching Programs.
Have questions about updating Permissions? Learn more here.
Create a Single Program
1. Click the Quick Actions button, Coach and Develop > Program, or the left-hand navigation, Coaching > Manage > Programs.
From the Manage Coaching > Programs tab, you'll see all the existing Coaching Programs.
2. Click the green + Program button to build a new program.
3. Select between a Single Program and a Managed Program
4. Complete the Create Program Form.
A name is required for the Coaching Program. We recommend names that incorporate the target contributors, topic of focus and frequency of check in.
- SDR Daily Update
- AE Weekly Update
- AE Monthly Pipeline Review
- Employee Quarterly Performance Review
A description is required. Simply describe the purpose of the Coaching Program
An objective is optional. If your Program has a specific purpose (and typically, an explicit start and end date) we recommend defining on objective.
Establish the first Coaching Sessions by selecting a Start Date, Start Time and Time Zone.
The Day, Time and Time Zone are used to control when contributors are notified.
Frequency of Recurrence
Use the drop downs to select how often coaching sessions should be recreated.
Common cadences are:
- Daily (Every 1 Day)
- Weekly (Every 1 Week)
- Bi-Weekly (Every 2 Weeks)
- Quarterly (Every 3 Months)
Pro Tip: Want to schedule your Program to run on relative dates, for example the first Monday or the last Friday of the month? Set Repeat to "Month" and then select one of the options available.
Will this Coaching Program ever end? If so, select a date or number of occurrences to end after.
If a date is selected, no new Coaching sessions will be created after the respective date.
If a number of occurrences is selected, the Coaching Program will occur for that many iterations before stopping.
Select the Manager's Name from the dropdown who the Program is being created for and then click the Employees Dropdown.
You have 3 choices when selecting participants:
Employees Managed Within Specific Groups prompts you to select one or more Groups which the respective Manager oversees. This will enroll all Users that are in the selected Group(s).
Specific Employees Managed prompts you to manually select which specific Users will be enrolled in the Program.
What questions will you ask your contributors? Questions can be required or optional.
If you're feeling stuck, we've compiled a Question Library to help get some ideas flowing.
Want to see how others Coach? Check out our plug-and-play Coaching Templates.
Pro Tip: Want to rotate weekly questions? Build multiple coaching programs on alternating cadences to keep things fresh.
Managers can also poll their employees through the Poll agenda item. This simple set up allows users to answer questions on a likert (1-5 point) scale.
Example: On a scale from 1-5 (1=low & 5= high) what's your level of confidence in your product knowledge?
Does your team reference a learning management system, dialer service, or another platform for coaching? If so, you can create up a custom tab to view that information, alongside your Ambition data, directly within a coaching check-in.
To set up a custom tab within your coaching check-ins, reach out to the Ambition Support Team, email@example.com.
The Support Team will need the following information:
- Does the website support 3rd party embedding (iFraming)?
- What is the url that should be shown?
- What would you like to name the tab?
- Not all platforms allow 3rd party embedding.
- We currently have customers using the following platforms in a custom coaching tab:
- Microsoft PowerBI
- Google Sheets
- The custom tab will be visible across all check-ins within the organization.
Attribution Metrics (optional)
Define up to ten Metrics that you would like tracked/correlated for the duration of the Program.
Similar to defining an objective, if your Program has a specific purpose (and typically, an explicit start and end date) we recommend establishing attribution Metrics.
For example, if you're running an eight week Program around setting great appointments you can define "Appointments Held" and "Appointments Set" as your attribution metrics to determine the Program's effectiveness over time, per-person.
If you're running a standard, weekly check-in, it probably does not make sense to set attribution.
Note: Attribution Metrics cannot be changed once the Program is saved.
First, a baseline value is derived by taking the four-week metric average leading up to the Program's start date. Then for every recurring session a current value is derived by taking the last FULL week's metric average. The % difference is then calculated between the current and baseline value.
We do not recommend using metrics typically measured on a monthly/quarterly basis for attribution given the attribution's usage of weekly averages.
5. Click the green Create Program button to save your Coaching Program.
Employees will be notified via an email upon creation with Coaching Program details. Additionally, employees will receive emails per recurrence at the day and time you've chosen.